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上次修改的主题： 2016-02-25Topic Last Modified: 2016-02-25

本节概述了 lync 2013 的软件支持和 Lync 2013 的联机会议外接程序。This section summarizes software support for Lync 2013 and the Online Meeting Add-in for Lync 2013.

备注

Sep 19, 2018 Before you install the Microsoft Communicator for Mac 2011 13.1 Update, make sure that the computer is running Microsoft Communicator for Mac 2011 and Mac OS X v10.5.8 or a later version of the Mac OS X operating system. Microsoft office communicator for mac free download - Microsoft Office Communicator 2007, Microsoft Office Communicator 2005, Microsoft Office Communicator 2007 R2, and many more programs. Jan 27, 2011 Can't sign in to Lync server using Mac Communicator 11. Message is: Either date and time settings are incorrect, or the digital certificate file is not valid or installed on your computer. If date and time are corect, see your network administrator to verify that your digital certificate file is valid and installed.

Lync 2013 的联机会议外接程序（支持从 Outlook 消息和协作客户端中进行会议管理）使用 Lync 2013 自动安装。The Online Meeting Add-in for Lync 2013, which supports meeting management from within the Outlook messaging and collaboration client, installs automatically with Lync 2013.

Lync 2013 的软件要求和 Lync 2013 的联机会议外接程序Software Requirements for Lync 2013 and the Online Meeting Add-in for Lync 2013

Macintosh 操作系统Macintosh Operating Systems

Lync 2013 仅适用于 Windows。Lync 2013 is available only for Windows.但是，Lync Server 2013 支持运行 Mac OS 10.5.8 或最新 service pack 或 release （基于 Intel）操作系统的计算机上的以下客户端（当前不支持 Mac OS 10.9 操作系统）。However, Lync Server 2013 supports the following clients on computers that are running Mac OS 10.5.8 or latest service pack or release (Intel-based) operating systems (Mac OS 10.9 operating system is not currently supported).有关支持的功能的详细信息，请参阅Lync Server 2013 的客户端比较表。For details about supported features, see Client comparison tables for Lync Server 2013.

• Microsoft Lync for Mac 2011 （请参阅 'Lync for Mac 2011 部署指南' https://go.microsoft.com/fwlink/p/?LinkId=268786，网址为）Microsoft Lync for Mac 2011 (see “Lync for Mac 2011 Deployment Guide” at https://go.microsoft.com/fwlink/p/?LinkId=268786)

• Microsoft Communicator for Mac 2011 （请参阅 'Communicator for Mac 2011 部署指南' https://go.microsoft.com/fwlink/p/?LinkId=268787，网址为）Microsoft Communicator for Mac 2011 (see “Communicator for Mac 2011 Deployment Guide” at https://go.microsoft.com/fwlink/p/?LinkId=268787)

Lync Web App 浏览器Lync Web App Browsers

Lync Web App 支持特定的操作系统和浏览器组合。Lync Web App supports specific combinations of operating systems and browsers.有关详细信息，请参阅规划文档中的 lync Web App 支持的 Lync Server 2013 平台。For details, see Lync Web App supported platforms for Lync Server 2013 in the Planning documentation.

Microsoft Office 可支持性Microsoft Office Supportability

Lync Server 2013 客户端支持与 Microsoft Office 的各种版本集成，如此部分中对此进行了总结。Lync Server 2013 clients support integration with various versions of Microsoft Office, as summarized in this section.

• Outlook 2013 和 Microsoft Outlook 2010 支持 Lync 2013 集成功能。Lync 2013 integration features are supported on Outlook 2013 and Microsoft Outlook 2010.

• Microsoft Exchange Server 2013 和 Microsoft Exchange Server 2010 支持 Lync 2013 集成功能。Lync 2013 integration features are supported on Microsoft Exchange Server 2013 and Microsoft Exchange Server 2010.

• Office 2013 和 Microsoft Office 2010 支持 Lync 2013 的联机会议外接程序。The Online Meeting Add-in for Lync 2013 is supported with Office 2013 and Microsoft Office 2010.

使用必需的配置文件Using Mandatory Profiles

如果用户计划使用 Lync 2013 会议功能，则不应使用 Active Directory 域服务强制配置文件登录 Lync 2013 客户端。If users are planning to use Lync 2013 conferencing features, they should not use Active Directory Domain Services mandatory profiles to sign in to the Lync 2013 client.由于强制配置文件是只读用户配置文件，因此无法将 Lync 2013 会议所需的公钥基础结构（PKI）密钥保存到配置文件中。Because mandatory profiles are read-only user profiles, the public key infrastructure (PKI) keys that are required for Lync 2013 conferencing cannot be saved to the profile.有关详细信息，请参阅 Microsoft 知识库文章2552221： '当用户使用强制用户配置文件登录时，Lync 2010 会议功能失败'，位置https://go.microsoft.com/fwlink/p/?linkid=3052&kbid=2552221为。For details, see Microsoft Knowledge Base article 2552221, “Lync 2010 conferencing feature fails when the user is signed in using a mandatory user profile,” at https://go.microsoft.com/fwlink/p/?linkid=3052&kbid=2552221.

另请参阅See Also

Lync Server 2013 中的 lync 客户端硬件支持Lync client hardware support in Lync Server 2013
Lync Server 2013 的 lync 客户端视频要求Lync client video requirements for Lync Server 2013
Lync Server 2013 中以前的部署支持的客户端Supported clients from previous deployments in Lync Server 2013

Introduction

This article contains information about how to troubleshoot Lync for Mac issues in Skype for Business Online (formerly Lync Online). It also discusses how to sign in to Skype for Business Online by using Lync for Mac and how to collect log files and system information for Lync for Mac issues.

Procedure

Before you troubleshoot

First, make sure that users follow the correct steps when they sign in to Skype for Business Online. If users are signing in to Skype for Business Online correctly and the issue persists, use one or more of the other methods later in this article to troubleshoot the issue, as appropriate for your situation.

Note

To connect Lync for Mac 2011 to Skype for Business Online in Office 365, you must have Lync for Mac version 14.0.6 or a later version installed. If you use a version that's earlier than version 14.0.6, you may have problems when you sign in to Skype for Business Online because earlier versions have issues that prevent authentication to Skype for Business Online. You can find the latest update at Update for Lync for Mac 2011.

Make sure that users follow the correct steps when they sign in to Skype for Business Online

To sign in to Skype for Business Online by using Lync for Mac, users should follow these steps:

1. Start Lync for Mac.

2. Enter your email address, user ID, and password.

3. Next to Sign in as, select the presence status that you want to display after you sign in.

4. If you want to save your credentials, click to select the Remember my password check box. Your credentials will be saved in the Mac OS Keychain and will work until the next time that your password changes or expires.

5. To configure additional options for connecting to Skype for Business Online, click Advanced. You can configure the following options:

   • Automatic Configuration: In most cases, this is the correct setting. If the necessary DNS records are present and automatic configuration isn't working, try Manual Configuration.

   • Manual Configuration: Select this option if automatic configuration is failing, and specify the following values:

     • Internal server name: sipdir.online.lync.com:443
     • External server name: sipdir.online.lync.com:443

   • Kerberos authentication:Leave this option cleared. Office 365 uses the Microsoft Azure AD authentication system for authentication.

If you still can't sign in

The following table describes error messages that may occur when users sign in or use Lync for Mac with Skype for Business Online.

Troubleshoot Lync for Mac issues

Use one or more of the following methods, as appropriate for your situation.

Users may be unable to sign in unless they first use an incorrect sign-in address

1. Try to sign in to Skype for Business Online by using an incorrect sign-in address. That is, a sign-in address that you know won't work. For example, EmailAddress @contoso.com.

   Note

   When you do this, sign-in will fail. This is expected behavior.

2. After the sign-in fails, sign in by using the correct sign-in address. For example, EmailAddress@contoso.com.

If Lync for Mac stops working after an Internet connectivity issue, flush the DNS cache

To flush the DNS cache, do one of the following, depending on the version of Mac OS that you're running:

Microsoft Lync Communicator For Mac Windows 7

• If you're running Mac OS X 10.5, Mac OS X 10.6, or Mac OS X 10.7 Lion, start Terminal, and then run the following command: dscacheutil -flushcache
• If you're running Mac OS X 10.4 Tiger, start Terminal, and then run the following command: lookupd -flushcache

Clear cached data and corrupted certificates in Lync

First, delete the following folders: Revert to mac 2011 microsoft.

Color Communicator

• Users/Home Folder/Library/Caches/com.microsoft.Lync
• Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History

Microsoft Office Communicator

Then, delete any corrupted or cached certificates. To do this, follow these steps:

1. Open the Keychain Access certificate management utility. To do this, in Finder, click Applications, click Utilities, and then click Keychain Access. Or, search for Keychain Access by using Spotlight.

2. In the left pane, click login, and then click Certificates.

3. In the right pane, find a certificate that's named Unknown or Communications Server, select it, and then delete it.

   Note You may have to unlock your keychain by using your password.

4. Close Keychain Access.

5. Restart Lync for Mac. Microsoft office 2011 mac home & student.

Important

Before you perform the next step, try reproduce the issue by using a new test user account. If the issue doesn't repeat in the new account, then follow these steps:

1. Open Keychain Access Preferences, and then click Reset My Default Keychain.

2. Open Finder, locate the following folders, and then delete them:

   /Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync Data

   /Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History

Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters

Organizations that have on-premises customer password policies may allow for passwords to exceed 16 characters. By default, the password policy in Office 365 restricts passwords to 16 characters or less. Because of the Windows Challenge/Response (NTLM) authentication mechanism in the Mac OS, passwords that are longer than 16 characters aren't recognized correctly, and this causes sign-in to fail.

To work around this issue, the user should change his or her password to be 16 characters or less.

Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error

This error message usually occurs when Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. This scenario isn't supported in Skype for Business Online. For the best experience, you should use both Skype for Business Online and Exchange Online. However, if that isn't an option, follow these steps as a potential workaround:

1. Open Finder, locate the following folder, and then delete it:

   DocumentsMicrosoft User DataMicrosoft Lync Data

2. Start Lync for Mac, and then sign in to Skype for Business Online.

3. On the Lync for Mac menu, click Preferences, click Account, and then clear the Use Microsoft Exchange for managing personal information check box.

   Note You must perform step 3 quickly after you sign in.

Collect log files and system information for Lync for Mac issues

To collect log files and system information for Lync for Mac issues, follow these steps:

1. Verify the version of the operating system that's used.

2. Verify the error message that's returned.

3. Turn on logging for troubleshooting in Lync for Mac. To do this, follow these steps:

   1. On the Lync menu, click Preferences, and then click General.
   2. Under Logging, click to select the Turn on logging for troubleshooting check box.

4. Exit Lync for Mac, and then restart Lync for Mac to create a log file.

5. Reproduce the issue.

6. Turn off logging for troubleshooting. To do this, follow these steps:

   1. On the Lync menu, click Preferences, and then click General.
   2. Under Logging, clear the Turn on logging for troubleshooting check box.

7. Collect the log files for Lync for Mac. To do this, follow these steps:

   1. On the menu bar in Finder, click Go, and then click Go to Folder.

   2. In the Go to the folder box, type the path of the logs folder. For example, type /user//library/logs. Then, click Go.

      Note

      <Useraccountfolder> is usually the same as the user name that the user uses to log on the computer. The user name can also be found next to the House icon at the top of the Finder window.

   3. In the Logs folder, collect the log files.

Uninstall and reinstall Lync for Mac 2011

If the steps in this article don't resolve the issue, try to do a clean uninstallation of Lync for Mac 2011, and then reinstall the application. For more information about how to do a clean uninstallation of Lync for Mac 2011, see How to do a clean uninstallation of Lync for Mac 2011.

Microsoft visual studio mac uninstall. Dec 19, 2019  Uninstall Visual Studio Installer. To completely remove all installations of Visual Studio 2017 and the Visual Studio Installer from your machine, uninstall it from Apps & Features. In Windows 10, type Apps and Features in the 'Type here to search' box. Find Microsoft Visual Studio 2017 (or, Visual Studio 2017). Choose Uninstall. Uninstall Visual Studio 2019 for Mac Preview. Visual Studio 2019 for Mac Preview was launched as a separate preview, allowing you to continue to work with your Visual Studio 2017 for Mac install side-by-side. Now that Visual Studio 2019 for Mac has been released, you can now safely remove the Visual Studio 2019 for Mac Preview application.

More Information

If you're using third-party virtualization software for the Mac, it can coincide with various performance-related issues including but not limited to slow desktop sharing, unexpected poor media quality, possible sign-in and Exchange integration issues. In order to continue, Microsoft technical support may have to confirm that the issue occurs on a computer where the third-party virtualization software isn’t present.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft Lync Communicator For Mac Windows 10

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