Microsoft Office Mac Font Problems

Posted on 20-05-2021 by admin

Mar 19, 2020 As a Word for Mac 2016 user I recently upgraded to the new High Sierra OS. Unfortunately it is raising havoc with my fonts. Here is the problem. As a writer I have used Times New Roman as my default font for years. I have always used it with curly quotes as that is what my editors prefer.

It can be frustrating to have your document all ready to go but when you try to print you're not able to. In this article we'll walk you through a few steps you can try to get printing from Microsoft Office for Mac working again.

In this article I'm going to assume that you've already checked a few of the obvious things such as:

Is the printer turned on?
Is there paper, ink and/or toner in the printer?
All cables to the printer and the computer are securely connected?

Note: If your printer is displaying an error message please contact the manufacturer of the printer for support of that specific error message.

This article is for troubleshooting when you can't get your document to print at all. If you have questions about how to print a document in Office for Mac or how to do special things like print on both sides of the page (duplex) see Print a document in Word for Mac.

Make sure you have all Apple software updates installed

The first thing to do in troubleshooting print issues is to make sure you have all of your Apple software updates installed. To do that: click the Apple button at the top left corner and choose Software Update. Walk through the Software Update wizard and have it download and install any updates that it finds.

Once the updates are complete, reboot your computer then try your print job again. If it still won't print your printer may be paused or another print job may be holding up the queue.

Make sure your printer isn't paused

Click the printer's icon in the Dock to open the printer's queue window .
If you see the Resume button in the toolbar that suggests that the printer is paused. Click the Resume button and see if printing proceeds.

If the printer isn't paused, but print jobs are stacking up anyhow, it's possible that another print job is holding up the queue because of an error with that job. To clear that job select it, then click the Delete Job button on the right .

Test printing in a new document

It's possible that the problem is in your document, so let's try printing from a different document to test that idea.

Create a new file in the Office program (Word, Excel, PowerPoint etc.) that you're having trouble printing from. To do that click File > New
Type a few words of random text
Try to print the document

If it prints successfully that tells us that the problem is in your existing document. See Troubleshoot damaged documents in Word for Mac.

If it doesn't print successfully try changing the font of your text by selecting your sample text, choosing the Font drop down on the ribbon, and selecting a different font. Try printing again. If it prints successfully that tells us the problem is with the font you're using. The easiest solution is to use a different font for your text.

Try printing from another program

To test whether another program can communicate with the printer, and whether the printer driver is functioning, try to print from another program such as Notes. Start the Notes app on your Mac, open an existing note or create a new note with some sample text, then click File> Print and see if it will print.

If it prints successfully from Notes that tell us that you have a problem with your installation of Microsoft Office. In that case you may need to uninstall Office 2016 from your Mac and then reinstall it. See Troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall.

If it does not print successfully from other programs that suggests there may be a problem with the printer drivers or configuration.

Delete the printer and reinstall it in OSX

To delete and add the printer, follow these steps:

Click the Apple logo in the upper-left of the screen
Click System Preferences
Click Printers & Scanners
Select the printer that you want to remove
Click Delete (-)
To add a new printer and test it, Click Add (+)
In the Connection Method list, click the connection method that your printer uses
In the Printer list, click the printer that you want to add, and then click Add

Portal Office 365 Login

Go back to your Microsoft Office application and try printing to the printer you just re-added. If it still won't print, it may be that you need to replace your print driver files.

Remove and reinstall your print driver files

Deleting and reinstalling your printer resets that printer's settings but may not always replace the print driver files. Follow these steps to replace those:

Click the Apple logo in the upper-left of the screen
Choose System Preferences
Choose Printers & Scanners
Control+Click anywhere in the device list. Choose Reset printing system from the shortcut menu.
In Finder choose Go > Go to Folder and go to the /Library/Printers/ folder.
In the Printers folder that appears click Edit > Select All then choose File > New folder with Selection to create a new folder containing those drivers. The folder will be named 'New Folder With Items' by default, which is fine for our purposes. When we're done you can delete that folder to save space.
Repeat the process you did for deleting and reinstalling the printer. This time your system will download and install new printer drivers too.

Go back to Office and test your printing again. If it still doesn't work your printer preference files might be causing the problem.

Replace the printer preference files

Corrupted printer preference files may cause printing issues. To replace the printer preference files, follow these steps:

On the desktop, click File, click New Folder, type Print Prefs, and then press RETURN on your keyboard
On the Go menu, click Home
Open Library
Note: The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu
Click Preferences
Hold down the Apple or Command key, and then click each com.apple.print.*.plist file. For example, hold down the Apple key, click com.apple.print.PrintCenter.plist, and then click com.apple.print.PrintingPrefs.plist. In this example, the com.apple.print.PrintCenter.plist and com.apple.print.PrintingPrefs.plist files should be highlighted
Drag the files that you highlighted in step 5 to the Print Prefs folder that you created in step 1.
Restart your Mac

Try printing again from Microsoft Office for Mac.

How to Troubleshoot macOS 10.15 Office Issues

Once you download Microsoft Office for macOS 10.15, currently in public beta, you might notice a few issues that other macOS users have reported. The issues might continue even with the public release version of Catalina, so it will help if you know the most common issues seen in Office for macOS 10.15 and how to fix them. Since Microsoft products don't usually play nice with iOS or macOS devices, there are quite a few of them. The top ones are listed here, along with fixes.

1. Application Slow or Crashes Regularly

One of the most frustrating things with any desktop application is that it runs slow, posing a significant hurdle to anyone looking to get their job done quickly. Even worse is a piece of software crashing on you; in such cases, losing unsaved work is a major problem. Here are some ways to fix these issues:

Fix #1: Update your Microsoft Office macOS 10.15 Product Key - If your product is not officially licensed, you may find that it runs slower than it should even though your RAM isn't under any strain from other resource-intensive processes. The obvious fix here is to get a product key to activate your copy of Office. There are several websites that offer generic, master, or OEM product keys that don't have a one-machine-one-license restriction. You can get one of those to activate your product, and see if the issue persists. If it does, move to the next fix.

Fix #2: Upgrade your Microsoft Office Software - If you're running MS Word 2016 for Mac, you might have this same issue cropping up again and again. The icon in the dock will keep bouncing up and down but clicking on it doesn't seem to launch the application properly. Most often you'll need to do a Force Quit by right-clicking on the Word icon and then relaunching it. Instead of doing that all the time, consider upgrading to a higher version of MS Office 2016. The issue is common in version 16.11, but even applying a minor update to version 16.11.1 should do the trick. Oddly enough, this issue is generally seen exclusively with Word 2016 rather than Excel or PowerPoint.

2. Documents Saved in the Wrong Format

Some users have reported that documents that are saved in PDF format sometimes show up as .DOCX files. This typically happens when you're saving documents to a cloud service, specifically, OneDrive, Microsoft's own cloud storage service. There's no permanent fix, unfortunately, but there's a workaround that will fix the problem for a particular file.

Fix #1: Fix #1: Rename, Save Locally, Then Save to Cloud - The way to circumvent this problem is to go into OneDrive, change the .docx file extension to .pdf, then switch the location to be saved as local. After that, you need to change it again to OneDrive, which usually fixes the issue.

3. Excel Issues: Format or Extension Not Valid

One of the more frustrating issues with Microsoft Excel for Mac is the problem with permissions. Protected files usually request that you grant permission before they can be opened. This is usually in the form of what is called the Open or User password. The issue with macOS 10.15 Office (Excel only) is that it will ask you for permission even if you didn't set a password, and then the system either freezes or alerts you that the .xlsx file extension is not valid or is the wrong format. Basically, Excel tells you that its own files are of the wrong type!

Fix #1: Delete a Library File - Microsoft doesn't have a fix for this yet, but they suggest a workaround. The first thing is to Force Quit Excel and then delete a specific file from your library. The file path is ~/Library/Containers/com.microsoft.Excel/Data/Library/Preferences, which you can access using the Go To function in the Finder menu. Once there, delete the file called com.microsoft.Excel.securebookmarks.plist by right-clicking and moving to Trash. Relaunch Excel, and the problem should have gone away temporarily. You may need to do it each time you face the issue until Microsoft releases a permanent fix.

4. Font Problems in Office 2016 Version 16.9 for macOS 10.15

There's a weird issue that occurs in this specific version of Office 2016 for Mac. What happens is that your fonts get all messed up. At times one font will appear as another, or looks like garbled text, or certain fonts might even be missing from the drop-down list. The problem is that you may have multiple copies of the same font loaded in your Mac, which causes errors with the Font Picker in Office. Here's the fix.

Fix #1: Set Active Copy for Fonts - First, open the Font Book app on your Mac. This can be found in the Applications folder in Finder. You can also search for and select it using Spotlight. Once it's open, choose the All Fonts option in the left sidebar menu and click the information icon, which is a lower case letter 'i'. If you know which font is causing the issue, click and expand it in the center panel. Make sure that only the latest versions are set to On. However, first, turn every version to On, and then where you see the warning message on the right-side panel, click on Resolve Manually and pick the most recent version. This is what is known as the Active Copy. Close Font Book, go back to the Office application where you first faced the issue, and see if it's resolved.

The Best PDF Editor for Mac to Complement Office for macOS 10.15 Catalina

The Office suite is incomplete if you don't have a robust PDF editor. Since Word, Excel, and PowerPoint are generally saved as PDF for easy portability and sharing, you'll need something like PDFelement to round out the experience. This is a powerful piece of software that costs a fraction of what you would pay for the same features in Adobe Acrobat Pro DC. It contains all the features typically used in an office environment, such as signing PDF contracts and agreements, filling or creating forms, redacting confidential information when sharing internal documents with outsiders, securing and encrypting PDF documents, and much more.

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As a matter of fact, the matches Adobe Acrobat's product feature for feature, providing users with editing, annotation, page management, merging, and other essential tools to increase your productivity and speed up the workflow in your office. Although Word does have some basic PDF functionality, it can only convert from Word to PDF. On the other hand, PDFelement is a dedicated PDF management software that offers bulk conversions from and to multiple other formats, OCR (optical character recognition), data extraction from scanned forms and documents, and other essential capabilities. If you have macOS systems in your workplace and have opted for Microsoft Office for Mac, then PDFelement is an equally essential productivity tool.